Complaints

We value your feedback on the service provided by our pharmacy. Whether you have comments, suggestions, or complaints, please don't hesitate to speak with a member of our team. We welcome general comments about our services and any suggestions for improvement.

How to Contact Us

You can reach us by post, email, or telephone:

Our pharmacist is available to provide further information or guidance on your complaint during opening hours.

NHS England

You also have the option to provide feedback or lodge a complaint directly with NHS England:

What to Include in Your Complaint

To help us understand and resolve your complaint efficiently, please include the following:

• Your contact details (name, phone number, email, and address)
• A thorough description of the issue, including the date and time it occurred
• Any relevant documentation or evidence, such as prescription details or receipts
• Your preferred method of resolution, if applicable

Our goal is to deliver the highest possible standard of service, and we are committed to addressing any issues promptly and fairly.