Delivery Information
Everything you need to know about how we deliver your medication safely and reliably.
When you sign up, we'll ask for your delivery consents and preferences. Please note that fridge items and controlled drugs always require a signature upon delivery, as they cannot be left in a safe place or letterbox.
Letterbox Delivery
If you opt for letterbox delivery: Whenever possible, we'll pack your medication to fit through a letterbox. However, if this isn't feasible, your delivery can be left in your designated safe place. If you haven't specified a safe place, you'll need to be present to sign for the delivery.
If there are children, pets, or others at risk on your property, we recommend considering an alternative delivery address.
If you choose not to opt for letterbox delivery: Consider letterbox delivery if your property permits; otherwise, someone will need to sign for your delivery. If you're unavailable during delivery, a card will be left with details on arranging re-delivery. You can either collect your parcel via Royal Mail or schedule a free re-delivery with Royal Mail.
Safe Place Delivery
When specifying a safe place for our delivery representative to leave your package, you'll have the opportunity to make a selection.
Your safe place should be secure, weatherproof, easily accessible, and out of sight. For example: leaving it with a trusted neighbour, at a reception desk at your home or workplace, or at an alternative address.
There are instances where we cannot leave items in a safe place, such as when it's unsafe for us to access the location, exposure to bad weather, or if the location is clearly insecure. Items requiring a signature or age verification cannot be left in a safe place. Fridge items and controlled drugs always require a signature upon delivery.
Failed Delivery Process
For failed deliveries, Royal Mail will return the item to the delivery depot. You'll receive a card with details on arranging re-delivery. Re-delivery can be arranged for free with Royal Mail or via the pharmacy for local driver deliveries.
Changing Your Delivery Preferences
Keep us informed of any address changes or preference updates. You can update your delivery preferences or consent at any time by contacting us via email, phone, or mail.
Royal Mail Resources
If you contact the pharmacy for your tracking number, you can use the links below to find out where your package is or to rearrange re-delivery: